Protect Orders. Empower Merchants.
OrderShield is shipping protection your customers actually want. Lost, undelivered, or damaged orders are covered for a small fee at checkout — fewer support tickets for you, peace of mind for them.
Solve the #1 Customer Complaint
"Where's my package?" is the most common support ticket every online store gets. OrderShield turns lost, undelivered, and damaged orders from a refund expense into a covered shipping event — at no cost to you.
Simple Integration
Drop OrderShield into your WooCommerce checkout in minutes. Customers opt in, we handle the rest — coverage, claims, and replacements.
Happier Customers
When a package is lost, stolen, or damaged in transit, OrderShield processes a replacement order — the customer feels protected, your reviews stay positive.
Fewer Support Tickets
Customers file claims directly with OrderShield — not your support inbox. We review every claim within 24 hours.
Shipping Protection in Four Steps
Customers add OrderShield Protection at checkout. If the order doesn't arrive — or arrives damaged — we step in. Merchants stay focused on growth.
Customer Adds Protection
At checkout, customers see OrderShield Protection as an opt-in line item. A small protection fee covers the entire order.
Order Ships Normally
You fulfill and ship the order through your usual carrier. OrderShield issues a Protection ID to the customer instantly.
If Something Goes Wrong
Lost in transit, never delivered, or arrived damaged? Customer files a claim with OrderShield directly — not your support team.
Replacement Authorized
Approved claims trigger a replacement order authorization. We handle the customer experience — you just ship the replacement.
Ready to Join the OrderShield Network?
Apply to be a vendor on the OrderShield network. Our team reviews every application within 24 hours.