Terms of Service

1. About OrderShield and These Terms

OrderShield operates a shipping protection platform that allows customers to add OrderShield Protection to qualifying orders placed with participating merchants. These Terms of Service ("Terms") govern your access to and use of the OrderShield platform, including all associated services, features, and content.

By accessing or using the OrderShield platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the platform.

2. Nature of OrderShield Protection

OrderShield Protection is a service contract issued at the time of purchase that covers qualifying shipping events for the underlying order. Coverage is subject to the following conditions:

• Coverage is single-use and applies to the specific order placed through the OrderShield checkout.
• Coverage is non-transferable and may not be assigned, sold, or otherwise conveyed to any third party.
• The protection fee is not redeemable for cash, check, or any form of monetary equivalent.
• OrderShield Protection is a service contract and not an insurance product.

For the full list of covered shipping events, exclusions, and the claim process, see the OrderShield Protection Terms.

3. Scope of Protection

OrderShield Protection covers the following qualifying shipping events for orders placed through participating vendors:

• Package lost in transit — the carrier confirms the package is lost, or tracking shows no movement for more than ten (10) consecutive days after the last scan.
• Package not delivered — tracking shows no delivery confirmation within thirty (30) days of the order date.
• Package damaged in transit — the order arrives visibly damaged due to mishandling during shipping.

OrderShield Protection does not extend to the underlying products or services obtained through the order, to delays that do not result in non-delivery, to items returned voluntarily by the customer, or to orders shipped to incorrect addresses provided by the customer. For the complete list of inclusions and exclusions, see the OrderShield Protection Terms.

4. All Sales Final — Claim Resolution Process

The OrderShield Protection fee is non-refundable upon issuance. No cash refunds, cash credits, or monetary reimbursements will be issued under any circumstances.

For qualifying shipping events, the sole and exclusive remedy is a replacement order authorization issued through the OrderShield claim review process. Claims must be submitted via the claim form within thirty (30) days of non-receipt or, for damaged orders, within thirty (30) days of delivery.

5. TCPA Consent — SMS and Email

By providing your contact information to OrderShield, you expressly consent to receive communications from OrderShield via SMS text messages and email, including but not limited to:

• Transaction confirmations and receipts
• Protection and claim status updates
• Platform notifications and alerts
• Marketing and promotional communications

You may opt out of marketing communications at any time by following the unsubscribe instructions included in each message or by contacting us through our website. Opting out of marketing communications will not affect transactional messages related to your account or active OrderShield Protection coverage.

6. Privacy and Data Collection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the OrderShield platform, you consent to the data practices described in our Privacy Policy.

7. Intellectual Property

All content, features, functionality, trademarks, service marks, trade names, logos, and technology available on or through the OrderShield platform are the exclusive property of OrderShield or its licensors and are protected by applicable intellectual property laws.

No license or right is granted to you by implication, estoppel, or otherwise, except for the limited right to access and use the platform in accordance with these Terms.

8. Platform Access and Prohibited Conduct

You agree to use the OrderShield platform only for lawful purposes and in accordance with these Terms. You must not:

• Use the platform in any manner that could damage, disable, overburden, or impair the platform
• Attempt to gain unauthorized access to any portion of the platform or its systems
• Use any automated means, including bots, scrapers, or crawlers, to access the platform
• Engage in any fraudulent, deceptive, or misleading activity
• Interfere with or disrupt the integrity or performance of the platform
• Circumvent any security features or access controls
• Use the platform to transmit malware, viruses, or other harmful code
• Reverse engineer, decompile, or disassemble any portion of the platform

9. No Implied Guarantees

THE ORDERSHIELD PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR GUARANTEES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ORDERSHIELD DISCLAIMS ALL IMPLIED REPRESENTATIONS AND GUARANTEES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. NOTHING IN THIS SECTION LIMITS THE SCOPE OF ORDERSHIELD PROTECTION COVERAGE EXPRESSLY DESCRIBED IN THE PROTECTION TERMS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORDERSHIELD'S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO ORDERSHIELD IN THE TRANSACTION GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL ORDERSHIELD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the OrderShield platform shall be resolved through mandatory binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules.

• Venue: All arbitration proceedings shall take place in Clark County, Nevada.
• Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law principles.

13. Modifications

OrderShield reserves the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last updated" date at the top of these Terms and, where appropriate, by providing additional notice through the platform or via email.

Your continued use of the OrderShield platform after any modifications to these Terms constitutes your acceptance of the modified Terms.

14. General Provisions

• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Entire Agreement: These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and OrderShield regarding your use of the platform.
• Waiver: The failure of OrderShield to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.