SHIPPING PROTECTION

File a Claim

If your order was lost in transit, never delivered, or arrived damaged, file a claim below. Most claims are reviewed within 24 hours.

Claim Submitted

Your claim has been submitted. Our team will review it within 24 hours and contact you at the email address provided.

Back to Homepage

Order Reference Number * Found in your OrderShield confirmation email.

Customer Email *

Carrier *

Tracking Number *

Issue Type *

Package Not DeliveredTracking shows no delivery confirmation 30+ days after order. Package Lost in TransitCarrier confirms lost, or tracking has been stuck 10+ days. Package Damaged in TransitOrder arrived visibly damaged due to carrier mishandling.

Photo of Damage *

Click to upload a photo

JPG or PNG, max 10MB

Additional Details

What to expect

We review every claim within 24 hours.
You'll receive a response at the email address you provide.
Approved claims are resolved with a replacement order authorization at no additional cost.
File your claim as soon as you notice an issue. Claim windows are described in the OrderShield Protection Terms.
Read the full OrderShield Protection Terms for details on what's covered.